Easy and intuitive to use
November 14, 2019

Easy and intuitive to use

Blake McLain | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Talkdesk

Talkdesk is being used by our support team to answer incoming calls and provide outgoing calls. It connects us with customers as well as our other software including Salesforce.
  • Easy and intuitive to use.
  • Seamless integration with Salesforce.
  • Great call monitoring features.
  • Great call quality.
  • Can be buggy at times.
  • Can display bugs sometimes, which might slow down the closing of tickets.
Support is great and friendly. They always provide useful feedback and an answer to our questions.

Do you think Talkdesk delivers good value for the price?

Yes

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

Yes

Did implementation of Talkdesk go as expected?

Yes

Would you buy Talkdesk again?

Yes

Talkdesk is greatly suited for communicating with customers, as it is fantastic and easy to use.

Talkdesk Feature Ratings

Agent dashboard
10
Validate callers
10
Outbound response
10
Call forwarding
8
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
8
Interactive voice response
Not Rated
REST APIs
Not Rated
Call scripts
Not Rated
Call tracking
10
Multichannel integration
Not Rated
CRM software integration
Not Rated
Inbound call routing
10
Omnichannel inbound routing
Not Rated
Recording
10
Quality management
Not Rated
Call analytics
9
Historical reporting
10
Live reporting
10
Customer surveys
Not Rated
Customer interaction analytics
Not Rated