Makes my job easier
August 26, 2020
Makes my job easier
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
It will be used within the whole company. I'm not sure if everyone is on it yet. As of now, I know the Customer Service department is and our CSM department is on it. It helps solve the problem of residents waiting on hold for so long. If we can't answer the call right away they can choose to have us call them back. This has really helped with residents being less frustrated.
- Lets me know who is calling if they are registered with us.
- It integrates well with Salesforce.
- Has ability to put yourself on break, 1 on 1, etc.
- It seems to always bring up the last case I worked on when ending the call.
- I think it helps to keep customers happy as it has a callback feature so they do not have to wait on hold.
- It works great with Salesforce integration, as it auto-populates cases so we are not having to input every detail.
We have use 8x8 but it had too many issues.
Do you think Talkdesk delivers good value for the price?
Not sure
Are you happy with Talkdesk's feature set?
Yes
Did Talkdesk live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Talkdesk go as expected?
Yes
Would you buy Talkdesk again?
Yes