Overall Satisfaction with Talkdesk
We currently partner with Talkdesk to design custom contact center solutions in the Cloud. Their solution set starts with a fully competent and innovative IVR Studio along with Recording, QM, WFM, and Speech transcription. I view Talkdesk as a game-changer with an affordable yet capable solution that can compete with much larger contact center solution providers.
Both customer support and partner support at Talkesk are very helpful and responsive.
Do you think Talkdesk delivers good value for the price?
Are you happy with Talkdesk's feature set?
Did Talkdesk live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Talkdesk go as expected?
I wasn't involved with the implementation phase
Would you buy Talkdesk again?
Talkdesk is capable of providing enterprise-class solutions for mid-sized to small companies. Its feature-rich contact center solution set is built in-house rather than through acquisition, which is very rare in today's market. I would definitely recommend Talkdesk to a colleague.