Talkdesk? TalkYES!
September 02, 2020
Talkdesk? TalkYES!
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
My organization uses Talkdesk on a daily basis to connect with guests, monitor current calls, and collect voicemails. It is used company-wide on a small scale and in-depth for our call center agents. This gives our team a safety blanket of having all of our calls recorded and is a great way for us to track calls in marketing.
- Records Phone Calls- Can be searched by agent, phone number, contact name, etc. This is helpful when verifying information that was previously talked about.
- Tracks phone numbers for marketing--who is calling what numbers? Are our website ads being seen? etc.
- Integration with other programs like Salesforce--love that everything syncs!
- Has a separate call bar. It is small and makes working in Talkdesk a breeze.
- I wish I could pull up previous call history from the active call.
- A more user-friendly reporting feature
- Easy to manage high call volume.
I prefer Talkdesk over TRACK Pulse because I go back and listen to a lot of calls. With TRACK Pulse, you had to hold certain permissions to go back and listen. Talkdesk has a call bar and syncs with Salesforce, which is also a big plus for our company.
Do you think Talkdesk delivers good value for the price?
Not sure
Are you happy with Talkdesk's feature set?
Yes
Did Talkdesk live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Talkdesk go as expected?
I wasn't involved with the implementation phase
Would you buy Talkdesk again?
Yes