Excellent product for a remote workforce.
October 03, 2022
Excellent product for a remote workforce.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
We are a call center answering human resource questions for an organization with locations in 2 states.
- Allows call agents to work from any location and be reached.
- Allows employees to talk immediately, leave a message, or request a call back.
- Provides up to date analytics
- Lately there are interruptions in service
- More instructions on available analytics would be good.
- Able to track callers, determine frequent callers
- Able to follow up on complaints of previous calls
Do you think Talkdesk delivers good value for the price?
Yes
Are you happy with Talkdesk's feature set?
Yes
Did Talkdesk live up to sales and marketing promises?
Yes
Did implementation of Talkdesk go as expected?
Yes
Would you buy Talkdesk again?
Yes