Talkdesk helps with overall productivity and agent efficiency
October 03, 2022
Talkdesk helps with overall productivity and agent efficiency
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
We use Talkdesk on a daily basis to connect with prospective leads regarding their interest in our product. Without Talkdesk, we would have traditional phones and have to manually dial each phone number. With the app, we can click to dial and log our call notes within the platform which will translate to our CRM system.
- efficiency with dialing
- call logging
- data analytics of productivity metrics
- Connectivity issues
- Call drops
- lengthy down times
- Increased inbound calls
- Increase agent productivity
- Management views on productivity
Talkdesk will keep us posted on outages and the status of the outages. Otherwise. I do not interact with them regarding support within my role.
Do you think Talkdesk delivers good value for the price?
Not sure
Are you happy with Talkdesk's feature set?
Yes
Did Talkdesk live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Talkdesk go as expected?
I wasn't involved with the implementation phase
Would you buy Talkdesk again?
Yes