Item: Talkdesk
Rating: 10
Author: Verified User

Overall Satisfaction with Talkdesk

Use Cases and Deployment Scope

Talkdesk offers an easy, affordable cloud contact center solution for small and midsize businesses.

Pros and Cons

Pros

Contact center solutions that help handle inbound and outbound communication.
The platform features automatic call distribution.
Interactive voice response, analytics, and integrations with various CRM systems.

Cons

The impact of call centers on the customer experience.
Monitor the performance.
Automate processes.

Return on Investment

Prioritizing new initiatives.
Gaining brand advocates.
Helping sales teams.
Customer effort score.
Measuring complaints.

AI Impact

Talkdesk Agent Assist
Talkdesk Knowledge Management
Talkdesk AI Trainer
Talkdesk Interaction Analytics

Key Insights

Do you think Talkdesk delivers good value for the price?

Yes

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Talkdesk go as expected?

Yes

Would you buy Talkdesk again?

Yes

Once at my old job, a customer was upset because we ran out of something they wanted. I called other stores to find it and got it sent to our store. This made the customer happy and saved them time. They were thankful and kept returning to our store, telling others to come too. A customer wants to return a product they purchased. Do: Be informed about the return policy: Familiarize yourself with your company's return policy to provide accurate information to customers. Offer alternatives: Suggest alternative solutions such as an exchange or store credit if a refund is impossible. Bad customer service is when a customer feels their expectations were not met. According to our Trends Report, the top indicators of poor customer service include long wait times, an automated system that makes it hard to reach a human agent, and having to repeat information multiple times.

Talkdesk Feature Ratings

Comments

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Aunalisa Arellano
(Vendor Representative) commented a year ago
Thank you for the kind feedback! We are thrilled to hear that Talkdesk is helping your organization with interactive voice response, analytics, and integrations into your CRM.

Talkdesk.