Talkdesk For The World!
August 26, 2024

Talkdesk For The World!

Sinethemba Mthembu | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Talkdesk

I use Talkdesk to make outbound calls and accept inbound calls. I also use Talkdesk to track my productivity and activity. I also use Talkdesk to get evaluations that enable me to see where I make my mistakes in terms of calls that I make and that come through. Talkdesk solves the operational burden and work overload within our campaign.

Pros

  • Delivers a faster and more frictionless customer experience.
  • Tracks activities.
  • Automate customer self-service.
  • Empower agents.
  • Provides evaluations through Quality management.

Cons

  • Call updates.
  • Increased agent productivity.
  • Increased customer satisfaction.
  • Increased contact center generated revenue.
I give it a 10 because it is easy to use and very consistent software. It is customer-friendly and provides the best customer support. It has features that are flexible and easy to adapt. Talkdesk is a very reliable software that makes an agent's work much more easy and convenient.
  • Talkdesk Workforce Management
  • Talkdesk Agent Assist
  • Talkdesk Interaction Analytics
  • Talkdesk Quality Management Assist
Talkdesk has had a great impact on me. It has increased my productivity by automating routine tasks, expanding my skills as an employee and also increasing the value of work.

Do you think Talkdesk delivers good value for the price?

Yes

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Talkdesk go as expected?

I wasn't involved with the implementation phase

Would you buy Talkdesk again?

Yes

I was once able to change my status on call. I got a call just a minute before my lunch, and when I took it, I realized that I could change my status, making it much more convenient for me to lock my PC once the call had ended. This one time, I was listening to a call I had made a day before, and while listening, a call came through. I was able to pause and take the incoming call. When it ended, I could go back to the recorded call and continue from where I had left off.

Talkdesk Feature Ratings

10.0
Agent dashboard
10
Validate callers
10
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
10
Interactive voice response
10
Call scripts
10
Call tracking
10
Multichannel integration
10
CRM software integration
10
10.0
Inbound call routing
10
Omnichannel inbound routing
10
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Live reporting
10
Customer interaction analytics
10
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

Comments

  • Aunalisa Arellano | TrustRadius Reviewer
    Aunalisa Arellano
    (Vendor Representative) commented a year ago
    Thank you for the kind feedback! We are thrilled to hear Talkdesk is helping you solve operational burdens and work overloads.

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