Excellent and Efficient
March 07, 2025

Excellent and Efficient

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Talkdesk

We use Talkdesk to receive and make calls , Alse we receive our quality scores on Talkdesk so we can improve our quality scores and service that we provide to our clients , we also can transfer calls within the organization based on different departments that we have within .we can also disposition based on the nature of the query

Pros

  • call recieving
  • outgoing calls
  • quality score marks
  • improved customer service

Cons

  • technical iisues
  • provide customer engagement
  • help a customer resolve their issue
  • helped business deliver better customer service
  • Reduced call handling time
  • very easy and efficient to use
It has been best to use Talkdesk, which has fewer internet or connectivity issues. It has been very easy and efficient to use most of the time. The ability to deliver customer service at all times without hesitation.The ability to also transfer calls to the relevant department making things easier for our clients
It has been an amazing deployment, easy and quick to connect with our clients, less technical issues and connectivity problems, this experience has helped us deliver excellent customer service to our clients and we have been rated one of the best companies because of Talkdesk. Talkdesk solutions deliver business impact
  • Talkdesk Agent Assist
Talkdesk has had a positive impact at work, The ability it to provide some of the customer's information, making us step ahead of our client's expectations, the ability to assist clients immediately, and reduced repeat calls within the business, It has been great working with Talkdesk in our organization , amazing
Talkdesk has been very easy to use, easy to get used to and to teach others how to use it without consuming much time, Talkdesk Can transfer call within the business making it more efficient assisting and resolving queries of our clients ,This has helped us also reduce average handling time and improve our customer service

Do you think Talkdesk delivers good value for the price?

Yes

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

Yes

Did implementation of Talkdesk go as expected?

Yes

Would you buy Talkdesk again?

Yes

Talkdesk is well suited for being fast and efficient, very easy to use. when there is an incoming call, on most calls you can see the customer's information already, making it easier for us to assist the customer immediately without wasting much time as you already have their information.and if there is a need for one to transfer the call to a certain department

Talkdesk Feature Ratings

10.0
Agent dashboard
10
Validate callers
10
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
10
Interactive voice response
10
REST APIs
10
Call scripts
10
Call tracking
10
Multichannel integration
10
CRM software integration
10
10.0
Inbound call routing
10
Omnichannel inbound routing
10
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Live reporting
10
Customer surveys
10
Customer interaction analytics
10
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

Comments

  • Aunalisa Arellano | TrustRadius Reviewer
    Aunalisa Arellano
    (Vendor Representative) commented 8 months ago
    Thank you for your feedback! We're glad to hear that Talkdesk is helping with call handling, quality scoring, and improving customer service. We also appreciate you highlighting areas for improvement like technical issues and customer engagement. Your insights are valuable and help us continue to enhance the platform. Thank you for sharing!

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