TeamViewer for remote work and tech support with your team
Andrea Janda | TrustRadius Reviewer
Updated December 30, 2018

TeamViewer for remote work and tech support with your team

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with TeamViewer

I use TeamViewer to access co-workers' machines for troubleshooting VPN connectivity and remote access to work files. It enables a live environment for tech support while speaking on the phone, which is easier to instruct than by phone alone.
  • It allows for access and control of remote machines for troubleshooting computer problems.
  • It's great for teaching coworkers when they are working from home and need to access files how to set up and connect a VPN.
  • TeamViewer is a really quick way to connect to a work computer from home to access files and folders.
  • TeamViewer is an invaluable resource when it comes to remote instruction and enables a direct, immediate connection and control of another person's machine to walk them through program use or computer maintenance.
  • It would be nicer if the viewing area for the remote machine were a little larger or could be more easily resized. Sometimes, the remote computer's taskbar is difficult to see or access.
  • TeamViewer has enabled more telecommuters to access remote files from home or while traveling.
  • TeamViewer has expedited remote tech support sessions with colleagues.
  • TeamViewer has been instrumental in saving time and effort so that computers can be worked on remotely rather than having them brought in for maintenance or instruction.
TeamViewer is a quick, simple, and secure way to initiate a remote access instance to another machine for instructional and tech support of all kinds, including program installation and usage, adjusting browser settings, and setting up VPN access to telecommuters. It is especially effective when used in tandem with a phone call so the user can see what you're doing as you explain, rather than just trying to explain where settings are without seeing their environment.

TeamViewer Feature Ratings

Screen sharing
9
File transfer
9
Instant message
9
Secure remote access with Smart Card authentication
10
Access to sleeping/powered-off computers
9
Over-the-Internet remote session
10
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
Not Rated
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated