Why I am sticking with TeamViewer
Florence Birgen | TrustRadius Reviewer
December 29, 2018

Why I am sticking with TeamViewer

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with TeamViewer

TeamViewer is used across the company. Our support team uses it to solve and troubleshoot IT issues through screen sharing and remote control. I use TeamViewer to connect to my office computer while out of the office. At our company, we also use other TeamViewer capabilities/functionalities to promote efficiency at work. We use it as a tool for collaboration, file sharing, project management, web conferencing and meeting.

  • It’s easy to use and set up.
  • Allows remote access from any location to any client computer.
  • Supported across different operating systems.
  • Bandwidth consumption is high.
  • Subscription model works fine but it could add more value to us if we could still have a permanent option.
  • It sometimes hangs up and becomes difficult to navigate on phones.
  • Positive: Remote access saves time and money.
  • Positive: Increases efficiency. Before, it took hours before we got to the site. We could get there tired and maybe not deliver and come back the following day. Now we can consult with our team and offer a solid solution.
  • Negative: Because of some versions being not compatible with others, we have faced problems and had to upgrade or do new installations.
TeamViewer is more popular with our staff and clients. Whenever we want to connect using a different solution, we keep going back to TeamViewer because it’s what they are used to. TeamViewer also has more advanced features, which are specific to everything we would like to achieve when collaborating on a project, offering support, and accessing devices remotely. The rest have a long way before they match TeamViewer’s capabilities.
Our company has offices in different locations. TeamViewer makes it easy for our support team to troubleshoot and work on user’s computers without leaving their current location. That saves time and logistics costs, hence increases production and efficiency. TeamViewer is not the best tool to use if the 2 devices that need to be connected are not connected to a reliable internet connection.

TeamViewer Feature Ratings

Screen sharing
10
File transfer
9
Instant message
10
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
10
Initiate remote control from mobile
9
Remote management of servers & workstations
9
Remote Active Directory® management
Not Rated
Centralized management dashboard
5
Session record
9
Annotations
9
Monitoring and Alerts
Not Rated
Multi-platform remote control
10