How TeamViewer saves us time and builds customer loyalty
April 27, 2019
How TeamViewer saves us time and builds customer loyalty
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with TeamViewer
We actively use TeamViewer for supporting our users. It is also used as remote access on our own computers when traveling. We use it from our Linux PCs to help our users and subscribers using Windows, Linux, and Mac without any problem. It saves us most of the necessary travel that would be required without it. We are able to solve most technical support problems and satisfy our customers remotely.
Pros
- It is multiplatform and supports all desktop and mobile platforms.
- You can easily transfer files with a simple drag and drop.
- Provides a quick connection.
- Allows a secure connection.
Cons
- Sometimes the screen gets blocked.
- In some cases, it requires a user present at the other end.
- Helps us avoid a lot of travel.
- Clients get helped or repaired very quickly.
- Clients are often impressed by the efficiency.
Much easier to install for our customers. Fewer configuration and port opening problems on client PCs. The support is also much better.
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