Essential in an IT technical support environment
Updated April 20, 2019
Essential in an IT technical support environment
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with TeamViewer
Today, I am no longer part of the company, but when I was there, I used it a lot for support of users, services, and equipment. There is a company branch in another city and Team Viewer was the right tool for most technical actions. Helped with managing time, incidents, and SLAs.
- Practicality: it is a very practical tool, easy to use, and intuitive. By mobile or web application, fast access to customers.
- Availability: anywhere, on the mobile or via the web we can use the tool in a satisfactory way.
- Adaptable: The tool adapts to the internet connection, allowing remote access to be possible.
- Features: I use it to transfer files, screenshots for presentations and meetings a lot, always satisfactorily.
- My experience has always been satisfactory, no complaints. But with regard to the commercial version, I believe it could improve the plans/values, it was difficult to convince the company to buy, but in the end, it worked.
- Reduced costs: With remote support, you almost did not have to send staff to the site, especially at the branch office, generating fuel savings, over time.
- Time management: fast support, avoiding loss of SLA, and team embezzlement.
We did not use another tool for this purpose, as we already knew the particular version, we made the decision to deploy the commercial version by offering us more resources and support.