Item: TeamViewer
Rating: 9
Author: Samy Hasan Mohamed

Overall Satisfaction with TeamViewer

Implementation Rating

By integrating TeamViewer in the employee onboarding manual, we were also able to set appointments during IT training weekends. TeamViewer sessions for onboarding have been added to the checklists and the steps documented to provide consistency, and logs are maintained for audit and issues of HR concern.

Use Cases and Deployment Scope

We use TeamViewer in onboarding new team members across the organization because we are a fast-growing company with remote workers from different countries. Now our Human Resources and Information Technology staff use it for the installation of standard programs, for explaining configurations of the accounts that employees need, and for checking clients’ compliance with security measures.

Pros and Cons

Pros

Using remote desktops during onboarding means that all the systems are set, configured and secure.
It has stability issues across different OS types, and it currently supports multiple monitors hence working with different systems is quite convenient.
When it comes to onboarding tasks therefore TeamViewer is of great help because it records the logging history of the activities executed.

Cons

At times subscribers behind corporate VPNs get connection problems that need prior change or setting up.
The remote control through the Smartphone can be more fluid especially on touchscreen devices.
In certain cases connections have to be adjusted manually since some firewall configurations prevent connections.

Return on Investment

With the help of welcome automation the onboarding cycle has decreased from two weeks generated by email instruction to only one week.
Employees’ preparedness was enhanced and working efficiency in the first week was enhanced as well.
The IT team also benefited from getting throughout the variety and the state of the software loaded on each of these devices.

Key Insights

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

Yes

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

Likelihood to Recommend

Perfect for organizations that are transitioning to hybrid work models or switched to fully remote work. Helps to ensure stability and security while implementing systems to the employed staff. They are less effective if the new hires are not IT-savvy or if they do not have some kind of admin privileges at their personal computers.

TeamViewer Feature Ratings

Comments

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Adapt to business continuity especially during travel restrictions