Item: TeamViewer
Rating: 9
Author: Roshini Singh

Overall Satisfaction with TeamViewer

Implementation Rating

We work in collaborations with the sales and marketing team so I was not directly involved in the implementation process of the tool but I often work with them that's why I have experienced all the processes that happen during the time of implementation of Teamviewer, initially it took 14-15 days to do complete installation of the software then initial training took almost one month and both the process didn't bothered us much as the software is users friendly and watching few videos will help to learn about it easily.

Use Cases and Deployment Scope

As one of the integral member of our operations and training team it is my daily task to check that all the staffs are getting support in fields they are operating, as we provide services related to car cleaning and detailing so the quality of service execution and overall customer satisfaction in one of the important benchmark and TeamViewer is the platform that makes these small daily tasks much easier.

Pros and Cons

Pros

TeamViewer helps us in handling all the challenges that we used to face in training our staffs working in remote places
The software is simple to use and easy to access from all kinds of devices weather it is Android, ios or window
Collaborations and team discussions became simple and easy in the company due it's multiple screensharing with users

Cons

There is a need of good wifi connection if you want to work on this platform
If the credentials of the platform get comparmised then there is a possibility of data stealing and unauthorized login
It's licence is subscription based and also little expensive, user will need to take it's commercial licence if they want to use it for their business which will also need lots of documents for verification

Return on Investment

The connections that it builds are encrypted with two factos authentication two ensure secure remote sessions while working
Saved high cost of handling large it team and decreased it by 76% as 2-3 good professional easily trouble shoot all day to problems and provides support to our clients and staffs as well
The toal growth in our annual franchises distribution has been increased 89%. As this year we have expanded almost double in pan India as compared to previous years

Key Insights

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

Other Software Used

Allied Screening

Likelihood to Recommend

I would like to rate it 9 star as the need that we had with this platform was data sharing and team discussions for collaborations and project meetings, earlier organising these small events also took a lot of time because it needed physical presence of all the team members and managers of different departments but now these meeting are done virtually saving us a lot of time

TeamViewer Feature Ratings

Comments

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Teamviewer simplifes the challenges that are operations and training based in a organization