Very happy with Text-Em-All
Updated September 06, 2024

Very happy with Text-Em-All

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Text-Em-All

I utilize this service to contact our board of directors and employees about upcoming events and meetings. I love that I can give the same message to everyone instead of getting tied up on the phone for hours from people who want to chit-chat.

Pros

  • it gets the same message to everyone
  • using text to speech if very handy

Cons

  • the app could be more user friendly. it is much easier to use it from the computer instead of the app
  • sending out multiple calls all at once
  • text to speech is my new favorite option
  • I wish the app was more user friendly so when I am on the go, I can easily send out a call, if needed.
  • time savings
  • improved delivery of same message
I haven't had to reach out often but when I do, they are always very helpful.

Do you think Text-Em-All delivers good value for the price?

Yes

Are you happy with Text-Em-All's feature set?

Yes

Did Text-Em-All live up to sales and marketing promises?

Yes

Did implementation of Text-Em-All go as expected?

Yes

Would you buy Text-Em-All again?

Yes

When I want to get the same message to everyone and save my time from calling everyone separately, this is the way to go. Sometimes, I don't have time for the 'conversations' that come with making calls to our board of directors.

Text-Em-All Feature Ratings

Emergency Notification System
6.3
Mass Notification
10
Multi-Channel Delivery
7
Customization and Templates
5
Emergency Contacts Database
10
Two-Way Communication
6
Notification Reporting and Analytics
5
Mobile Notifications
1

Using Text-Em-All

1 - My husband is the pastor and as the pastor's wife, I am responsible for sending out reminder calls, cancellations or urgent prayer requests to our membership.
  • cancellations
  • prayer requests
  • reminders about events
With our small church, this is a perfect option to notify everyone in a timely manner

Evaluating Text-Em-All and Competitors

Text-Em-All Implementation

  • Implemented in-house
Change management was a small part of the implementation and was well-handled

Text-Em-All Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No, I did not because I don't have too many issues.
Once early on, I had an issue with the calls going out to everyone on my list. The phone numbers were correct but for some reason, not all of them were getting placed. I worked with someone until they fixed the problem. I think it had something to do with how fast the calls were going out or something. They were very helpful!

Using Text-Em-All

It's very easy to use. The only complaint that I have is the app should be more user friendly. I typicallly do every call from my computer, the app is not a true app and I don't really use it unless I don't have another option.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • choosing the contacts
  • recording the message. I love the type to speech option
Yes, but I don't use it

Comments

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