Item: Text-Em-All
Rating: 10
Author: Verified User

Overall Satisfaction with Text-Em-All

Use Cases and Deployment Scope

We use it as a fully independent, third-party alert system. When our email systems are down or potentially compromised, we can still send alerts to all of our smartphone users. They can also reply with short requests or questions. We are not a large organization—we have approximately 60 smartphones—but Text-Em-All is extremely reliable.

Pros and Cons

Pros

Reliability; SMS messages are always delivered.
Ease of use; web interface is simple to use and works on mobile devices.
User engagement; users are always aware of the messages.

Cons

API integration with our directory system.
Easier purchase process (no credits).

Most Important Features

Reliability
Ease of use
Pricing

Return on Investment

Time savings when reaching out to users. Wouldn't be able to otherwise.
Automation of notifications.

Alternatives Considered

PagerDuty

Different products, but Text-Em-All reaches more users at a better price.

Key Insights

Do you think Text-Em-All delivers good value for the price?

Yes

Are you happy with Text-Em-All's feature set?

Yes

Did Text-Em-All live up to sales and marketing promises?

Yes

Did implementation of Text-Em-All go as expected?

Yes

Would you buy Text-Em-All again?

Yes

Other Software Used

Microsoft Office 2016 (discontinued), iManage Work, Adobe Acrobat

Likelihood to Recommend

Urgent alerts when email is not available is the specific scenario, and based on our experience using it, it's well suited for that. I'm not completely sure if it would be as well suited for general communications with users. In our case, it's mostly a one-way street. We send alerts and don't necessarily require a response.

Text-Em-All Feature Ratings

Comments

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Text-Em-All is a solid product (previously named Call-Em-All).