Top Bo's TOPDesk Review
Bo Ring | TrustRadius Reviewer
Updated January 07, 2020

Top Bo's TOPDesk Review

Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with TOPdesk

We use TOPdesk to track issues in engineering and information technologies. It is used to track the hiring process for human resources and information technologies. Is used to track information on vehicles. It is also used in conjunction with project management.
75 - Information technology, engineering, human resources
  • The tracking of issues is excellent.
  • Data entry is fast and logical.
  • Time tracking is very good.
  • It desperately needs the ability to search multiple categories at the same time.
  • The export tool is very weak and complicated.
  • The ability to edit self-service forms if they are incorrect would be very nice.
  • It has done an excellent job of interfacing human resources and information technologies for hiring procedures
  • We still have many engineers that feel it is much more complicated than how they used to do things on the whiteboard
Much more stable. Spiceworks was very customizable and easy to work with once set up. But the set up was complex and very unstable.
Support is usually very good once you get them to understand your actual question. I have had many support issues where they give me an answer and close the ticket, but the answer is not what I am needing.
I find topdesk very well-suited for break fix situations. It allows me to organize and prioritize very well for those.

It does a very good job of repetitive change management. It is much weaker in off-the-cuff changes for tracking

TOPdesk Feature Ratings

Organize and prioritize service tickets
9
Service restoration
4
Self-service tools
3
Subscription-based notifications
4
ITSM collaboration and documentation
7
ITSM reports and dashboards
9
Configuration mangement
4
Asset management dashboard
4
Policy and contract enforcement
4
Change requests repository
1
Change calendar
7
Service-level management
8