Updated July 31, 2020
Score 8 out of 10
Overall Satisfaction with TOPdesk
We use TOPdesk as our primary system at the IT service center (department). We use it for everything we do and use it in combination with our customers.
- With TOPdesk we have been able to take a turn in the self-service portal in the past year. The forms that you can link to this makes for an improved experience for our customers
TOPdesk support offers direct support by telephone. Problems are picked up immediately and when it can not be resolved at that moment, a message or phone call will soon be sent.
Topdesk has all the functionalities we need and with saas it developed continuously
TOPdesk Feature Ratings
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response