1. Home
  2. IT Service Management (ITSM) Tools
  3. TOPdesk Reviews
  4. User Review of TOPdesk
TOPdesk review
Updated July 31, 2020

TOPdesk review

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with TOPdesk

We use TOPdesk as our primary system at the IT service center (department). We use it for everything we do and use it in combination with our customers.
15 - IT service management
  • With the help of the topdesk, the projects, incidents and changes are billed to the customers
  • At the moment we have an improvement that we first have to make that already is already offered by the topdesk in functionality but it lacks time and know how to further refine and fine-tune this.
  • With TOPdesk we have been able to take a turn in the self-service portal in the past year. The forms that you can link to this makes for an improved experience for our customers
Didn’t test other software
TOPdesk support offers direct support by telephone. Problems are picked up immediately and when it can not be resolved at that moment, a message or phone call will soon be sent.
Topdesk has all the functionalities we need and with saas it developed continuously
TOPdesk offers us a clear overview of the incoming incidents, changes and projects. It offers us the possibility to switch quickly and register everything.

TOPdesk Feature Ratings

Incident and problem management
7.0
Organize and prioritize service tickets
8
Expert directory
7
Service restoration
7
Self-service tools
8
Subscription-based notifications
6
ITSM collaboration and documentation
7
ITSM reports and dashboards
6
ITSM asset management
7.3
Configuration mangement
8
Asset management dashboard
7
Policy and contract enforcement
7
Change management
7.3
Change requests repository
7
Change calendar
8
Service-level management
7

TOPdesk Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Yes - It was resolved quicky and accurately