TOPdesk is a good product, especially when starting out.
Anonymous | TrustRadius Reviewer
January 31, 2020

TOPdesk is a good product, especially when starting out.

Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with TOPdesk

We're using TOPdesk to field all of our trouble tickets across the organization. Multiple internal departments have found it useful to keep track of their support tickets.
300 - Almost all of our staff utilize TOPdesk in one form or another. We require all IT issues to be logged into TOPdesk. Our other divisions require the same.
  • It's well priced
  • Highly customizable
  • Asset management needs a lot of work.
  • Knowledge base is very bare bones.
  • We chose TOPdesk as a way to help our organization, Shift-Left. This has helped us keep our support staffing low, due to employees being able to help themselves.
  • Using the API, we've built many tools working with the TOPdesk platform to speed up business processes.
When a question has been asked, TOPdesk has been helpful. When they released their API, there were a few issues with it, and they worked with our staff to fix and update their documentation. They seem open to working with the customer.
Depending on the renewal cost when compared to other competitors, we may or may not renew TOPdesk.
TOPdesk is suitable for small- to medium-sized businesses that are looking to get into a professional incident management system. It has a lot of basic features that can give an organization an understanding of why they need an incident management system. You can easily grow within the platform, and hopefully, as TOPdesk improves their product you will continue getting a good product for the price you paid.

TOPdesk Feature Ratings

Organize and prioritize service tickets
7
Expert directory
5
Service restoration
5
Self-service tools
5
Subscription-based notifications
Not Rated
ITSM collaboration and documentation
8
ITSM reports and dashboards
5
Configuration mangement
2
Asset management dashboard
1
Policy and contract enforcement
1
Change requests repository
5
Change calendar
5
Service-level management
Not Rated