TrustRadius
TOPdesk - a winner for standard service management tasks
https://www.trustradius.com/it-service-management-itsmTOPdeskUnspecified7.9226101
Sven van der Waal van Dijk profile photo
April 19, 2018

TOPdesk - a winner for standard service management tasks

Score 9 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with TOPdesk

Good support and services for standard features, but even the not so special requests are quickly directed to tailor-made options, which are a bit pricey and generate a lot of dependencies.
TOPdesk is used for everything concerning service management and ISO-related administration. It's the central point for all operations.
5 - Mainly IT service management

  • Modular
  • Keeps developing
  • Excellent price / quality ratio
  • Needs more rich text options
  • Response time reporting
  • Renaming fields / changing lay-out would be nice
  • Self-service portal has very limited reporting options and no export functions
  • Clear overview of the workload
  • Better collaboration
  • Less human errors
  • Dutch
  • Pricing
  • Ease of set-up
  • Support
Ideal for small and midsize organisations with a focus on service management.

Will work fine as a guideline for setting up your business but is a no go for situations where organisations want to deploy very elaborate and customized processes.

TOPdesk Feature Ratings

Organize and prioritize service tickets
10
Expert directory
6
Service restoration
Not Rated
Self-service tools
4
ITSM collaboration and documentation
8
ITSM reports and dashboards
4
Configuration mangement
8
Asset management dashboard
4
Policy and contract enforcement
8
Change requests repository
9
Change calendar
5
Service-level management
7