TOPdesk - a winner for standard service management tasks

Good support and services for standard features, but even the not so special requests are quickly directed to tailor-made options, which are a bit pricey and generate a lot of dependencies.

Ideal for small and midsize organisations with a focus on service management.

Will work fine as a guideline for setting up your business but is a no go for situations where organisations want to deploy very elaborate and customized processes.