Asset management is TopDesk’s best asset
May 29, 2018
Asset management is TopDesk’s best asset
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with TOPdesk
Currently, it’s mainly being used by one department. Other departments, however, are using the data registered in TopDesk. We’re currently planning to use it for other departments as well. It helps us to keep track of all issues and gives us an insight of our configuration management.
12 - IT and financial
- It transforms from static to flexible.
- It implements new functionalities like asset management.
- They listen to the wishes and needs of their customers.
- Flexibility in incident management (like asset management)
- Artificial intelligence based on categorization etcetera are very welcome
- Easier use of filters
- Increased efficiency
- Peace of mind. Due to overview
- Clear priorities for users and easy to do lists
The implementation is of course much easier than Redline. This is a cheap shot because Redmine is open source so it’s most of the time harder to implement. The technical knowledge needed for Redmine is not needed for TopDesk. The layout and design of TopDesk are much better. Although you really need to get used to the way of navigating. This could be done easier. A fresh desk is simply a Helpdesk tool while TopDesk offers far more. The addition of configuration management, SLA, and all other modules makes TopDesk a far more powerful tool