TOPdesk - Full service support partner for Felloo
May 29, 2018

TOPdesk - Full service support partner for Felloo

Marthijn Groenewoud | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with TOPdesk

We are very satisfied with the overall support and services from TOPdesk.
We use TOPdesk as our fully integrated support desk tool!

Pros

  • Detailed options en functionality
  • Easy to use and to deploy
  • User friendly environment

Cons

  • We miss the integration with Afas to fullfill a fully billable process
  • It had a positive impact because all our service actions are now known in the organisation. We have noticed an increased efficiency and better financial overview.
  • Support desk
  • Planning
  • Projects

TOPdesk Feature Ratings

Incident and problem management
8.1
Organize and prioritize service tickets
9
Expert directory
8
Service restoration
9
Self-service tools
8
Subscription-based notifications
8
ITSM collaboration and documentation
8
ITSM reports and dashboards
7
ITSM asset management
8.0
Configuration mangement
8
Asset management dashboard
8
Policy and contract enforcement
8
Change management
8.7
Change requests repository
9
Change calendar
8
Service-level management
9

Comments

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