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Review: "TopDesk, for getting on Top of your Servicedesk"
https://www.trustradius.com/it-service-management-itsmTOPdeskUnspecified8207101
Robin Boelen profile photo
June 19, 2018

Review: "TopDesk, for getting on Top of your Servicedesk"

Score 8 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with TOPdesk

We use TopDesk as the base of our IT department. Everything we do, every change we make, every support case that has been solved is registered in TopDesk. All our hardware is also registered in TopDesk, including details like warranty, status, the location of use, even the invoices are linked to hardware items. The Knowledge database in TopDesk is used as a log and ever-growing manual of every configuration/installation we perform.
2 - At the moment 2 persons use TopDesk. We made a choice not to let our users login to TopDesk.
  • Preserve a timeline for every item in TopDesk. From a piece of hardware to my users. I can view and track their history
  • It helps me with keeping my documentation up to date and offers me a central medium to store all relevant information
  • It keeps me informed on our workload
  • It took me a while to find my way trough TopDesk. It could be a bit more intuitive.
  • Beter support for using Multiple tabs in your browser
  • We never calculated the ROI, because of the low pricing/investment it was obvious this software was going to pay for itself.
We never compared TopDesk to its competition.
We never had much contact with the TopDesk support, and that's part of the Strength of the Software. There just was no need to contact them.
I made 2 support calls the last 3 years, and those cases were solved immediately and professionally.
Perfect for use in an IT support environment where tracking your hardware and support case is critical for your company.

TOPdesk Feature Ratings

Organize and prioritize service tickets
8
Expert directory
7
Service restoration
8
Self-service tools
7
Subscription-based notifications
7
ITSM collaboration and documentation
7
ITSM reports and dashboards
7
Configuration mangement
8
Asset management dashboard
8
Policy and contract enforcement
7
Change requests repository
7
Change calendar
7
Service-level management
7