Item: TOPdesk
Rating: 8
Author: Robin Boelen

Use Cases and Deployment Scope

We use TopDesk as the base of our IT department. Everything we do, every change we make, every support case that has been solved is registered in TopDesk. All our hardware is also registered in TopDesk, including details like warranty, status, the location of use, even the invoices are linked to hardware items. The Knowledge database in TopDesk is used as a log and ever-growing manual of every configuration/installation we perform.

Users and Roles

2 - At the moment 2 persons use TopDesk. We made a choice not to let our users login to TopDesk.

Pros and Cons

Preserve a timeline for every item in TopDesk. From a piece of hardware to my users. I can view and track their history
It helps me with keeping my documentation up to date and offers me a central medium to store all relevant information
It keeps me informed on our workload

It took me a while to find my way trough TopDesk. It could be a bit more intuitive.
Beter support for using Multiple tabs in your browser

Return on Investment

We never calculated the ROI, because of the low pricing/investment it was obvious this software was going to pay for itself.

Alternatives Considered

We never compared TopDesk to its competition.

Support Rating

We never had much contact with the TopDesk support, and that's part of the Strength of the Software. There just was no need to contact them.
I made 2 support calls the last 3 years, and those cases were solved immediately and professionally.

Likelihood to Recommend

Perfect for use in an IT support environment where tracking your hardware and support case is critical for your company.

TopDesk, for getting on Top of your Servicedesk

Overall Satisfaction with TOPdesk