TopDesk, for getting on Top of your Servicedesk
June 19, 2018

TopDesk, for getting on Top of your Servicedesk

Robin Boelen | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with TOPdesk

We use TopDesk as the base of our IT department. Everything we do, every change we make, every support case that has been solved is registered in TopDesk. All our hardware is also registered in TopDesk, including details like warranty, status, the location of use, even the invoices are linked to hardware items. The Knowledge database in TopDesk is used as a log and ever-growing manual of every configuration/installation we perform.
2 - At the moment 2 persons use TopDesk. We made a choice not to let our users login to TopDesk.

Pros

  • Preserve a timeline for every item in TopDesk. From a piece of hardware to my users. I can view and track their history
  • It helps me with keeping my documentation up to date and offers me a central medium to store all relevant information
  • It keeps me informed on our workload

Cons

  • It took me a while to find my way trough TopDesk. It could be a bit more intuitive.
  • Beter support for using Multiple tabs in your browser
  • We never calculated the ROI, because of the low pricing/investment it was obvious this software was going to pay for itself.
We never compared TopDesk to its competition.
We never had much contact with the TopDesk support, and that's part of the Strength of the Software. There just was no need to contact them.
I made 2 support calls the last 3 years, and those cases were solved immediately and professionally.
Perfect for use in an IT support environment where tracking your hardware and support case is critical for your company.

TOPdesk Feature Ratings

Incident and problem management
7.3
Organize and prioritize service tickets
8
Expert directory
7
Service restoration
8
Self-service tools
7
Subscription-based notifications
7
ITSM collaboration and documentation
7
ITSM reports and dashboards
7
ITSM asset management
7.7
Configuration mangement
8
Asset management dashboard
8
Policy and contract enforcement
7
Change management
7.0
Change requests repository
7
Change calendar
7
Service-level management
7

Comments

  • Victor van der Vring | TrustRadius Reviewer
    Victor van der Vring
    commented 6 years ago
    Hi Robin. Thank you for your review and feedback!

More Reviews of TOPdesk

  1. Home
  2. IT Service Management (ITSM) Tools
  3. TOPdesk Reviews
  4. User Review of TOPdesk