4. Nice product
TrustRadius
TOPdesk Review 33 of 103
TOPdesk Review: "Nice product"
https://www.trustradius.com/it-service-management-itsmTOPdeskUnspecified8218101
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June 18, 2018

TOPdesk Review: "Nice product"

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with TOPdesk

TOPdesk is used across the whole organization.
10 - IT first support and it service management
  • many possibilities
  • low costs
  • easy to use
  • creating reports
  • flexibel configurations
  • efficiency decrease from our first line support
  • efficiency decrease from our second line support
  • efficiency decrease with the created reports
none
fast and good response times
Creating the reports we want is a hell of a job. It is also not easy to create reports to a pdf for printing. all the good pre-defined report are clicking reports. The import module works fine when importing all your hardware for example. The connection with AD is also very good

TOPdesk Feature Ratings

Incident and problem management
8.7
Organize and prioritize service tickets
9
Expert directory
8
Service restoration
8
Self-service tools
9
Subscription-based notifications
9
ITSM collaboration and documentation
9
ITSM reports and dashboards
9
ITSM asset management
8.7
Configuration mangement
9
Asset management dashboard
9
Policy and contract enforcement
8
Change management
8.3
Change requests repository
8
Change calendar
8
Service-level management
9

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