Overall Satisfaction with TOPdesk
We use TOPdesk for all our customers to support them with there IT problems. We use TOPdesk for 1 year now within the company. It gives us a good overview of all work that has to be done. It helps us communicate with the customers and inform them about the status of there issue or request.
10 - All our systems engineers and service desk employees are using TOPdesk on a daily basis
- Easy to use
- Fast in use
- Professional design
- The TOPdesk app for the iPhone is only for users and not for practitioners
- An option to merge two tickets in one ticket with an easy button
- Because we use knowledge items we can solve issues faster than before
- Because we use standard solutions we can create and close tickets faster than before
Professional layout and a clear overview. Easy attach screenshots and documents compared to our old support system. We now have full control of the e-mails that are sent to the users via TOPdesk.