4. TOPdesk helped us to be the...
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TOPdesk Review 27 of 103
User Review: "TOPdesk helped us to be the best"
https://www.trustradius.com/it-service-management-itsmTOPdeskUnspecified8218101
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June 27, 2018

User Review: "TOPdesk helped us to be the best"

Score 8 out of 101
Vetted Review
Verified User
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Overall Satisfaction with TOPdesk

Our service desk uses TOPdesk as their go-to tool to support our customers.
6 - We are a managed service provider. We support customers in all IT related questions. We also support end-users from customers who outsourced their IT service desk to us.
  • Great self-service portal
  • Extensive repporting features
  • The support and consultancy from TOPdesk are helpful
  • Integrations with other tooling
  • TOPdesk made it easy for us to give structure to our service desk.
TOPdesk has a high level of flexibility and great implementation support.
The support and consultancy from TOPdesk are very good. They are proactive in helping us achieve the maximum result from the software.
TOPdesk is good when you need a high level of customisation.

TOPdesk Feature Ratings

Incident and problem management
7.4
Organize and prioritize service tickets
8
Expert directory
7
Service restoration
7
Self-service tools
9
Subscription-based notifications
7
ITSM collaboration and documentation
7
ITSM reports and dashboards
7
ITSM asset management
6.0
Configuration mangement
6
Asset management dashboard
6
Policy and contract enforcement
6
Change management
7.0
Change requests repository
7
Change calendar
7
Service-level management
7

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