TrustRadius
User Review: "TOPdesk helped us to be the best"
https://www.trustradius.com/it-service-management-itsmTOPdeskUnspecified8207101June 27, 2018
User Review: "TOPdesk helped us to be the best"
Overall Satisfaction with TOPdesk
Our service desk uses TOPdesk as their go-to tool to support our customers.
6 - We are a managed service provider. We support customers in all IT related questions. We also support end-users from customers who outsourced their IT service desk to us.
- Great self-service portal
- Extensive repporting features
- The support and consultancy from TOPdesk are helpful
- Integrations with other tooling
- TOPdesk made it easy for us to give structure to our service desk.
TOPdesk has a high level of flexibility and great implementation support.
TOPdesk Feature Ratings
Organize and prioritize service tickets
8
Expert directory
7
Service restoration
7
Self-service tools
9
Subscription-based notifications
7
ITSM collaboration and documentation
7
ITSM reports and dashboards
7
Configuration mangement
6
Asset management dashboard
6
Policy and contract enforcement
6
Change requests repository
7
Change calendar
7
Service-level management
7
