Item: TOPdesk
Rating: 8
Author: Verified User

Overall Satisfaction with TOPdesk

Use Cases and Deployment Scope

Our service and support organization depends on the use of TOPdesk and the ticketing module. More modules are available and are soon to be implemented.

Users and Roles

300 - IT Service desk, Customer Services, Facility.

Pros and Cons

Pros

Very intuative for our end-users
Easy to make adjustments in forms and pages
Nice self-service portal functions for out-of-the-box use

Cons

Copy and past-ing of images isn't possible
E-mail forms will Always need to create a ticket. It would be nice to create forms without a ticket function.

Return on Investment

The use of the self-service portal takes the pressure of our call center
The use of standard solutions gives us the ability to close tickets faster

Support Rating

When we needed support, it was fast en highly skilled!

Likelihood to Recommend

TOPdesk is a nice and fast system for ticketing and workflow change management. Less appropriate for CMDB like functions.

TOPdesk Feature Ratings

Comments

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Victor van der Vring
(Vendor Representative) commented 8 years ago
Thank you very much for taking the time to post this review. Your feedback is greatly appreciated. Currently images can be uploaded or you can use drag and drop. I did spot your suggestion to add copy paste functionality on our TOPdesk Innovation Platform as more customers would like to see this in TOPdesk. If you are not a member yet it might be interesting for you to join and mark this specific topic as important for your company. Apart from rating suggestions that could be beneficial for your organization you can also add and prioritize new suggestions. You can find this under Product Development on our Customer Portal (extranet). Feel free to reach out (v.van.der.vring@TOPdesk.com) if you have questions.

TOPdesk helped in professionalizing our service and support