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TOPdesk Review 20 of 97
User Review: "TOPview of TOPdesk"
https://www.trustradius.com/it-service-management-itsmTOPdeskUnspecified8207101
Wim Kars profile photo
June 27, 2018

User Review: "TOPview of TOPdesk"

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with TOPdesk

It's being used by our service desk. They receive questions, remarks, comments, complaints, and suggestions from traffic users all over the country. They categorise the messages and transfer them to second line specialists to answer or solve. TOPdesk also is the source for management reports on these matters. It is very useful for the company.
10 - IT service management
  • Providing an overview on messages
  • Possibilities for reports
  • Monitoring solution time
  • Connecting with other users in similar departments
  • More graphic report possibilities
  • Much more efficiency
Several tools - mostly self-written
Not very active
  • Specifically in a service driven organisation like ours

TOPdesk Feature Ratings

Organize and prioritize service tickets
10
Expert directory
6
Service restoration
7
Self-service tools
5
Subscription-based notifications
8
ITSM collaboration and documentation
8
ITSM reports and dashboards
5
Change requests repository
8
Change calendar
8
Service-level management
10