"Review of TOPdesk"https://www.trustradius.com/it-service-management-itsmTOPdeskUnspecified82071012018-07-09T19:30:18.839Z
Overall Satisfaction with TOPdesk
Our company uses TOPdesk as a signaling system and a knowledge database. IT as well as facilities colleagues use it as a signaling system. All colleagues can use it as a knowledge database and they can also make mention of problems or requests.
- The signaling system is outstanding. Everybody can work with it. It is clear and easy to use. Information can never be lost.
- The new knowledge system works really well. Colleagues are able to search for items. The connections between several items make it all easier.
- The variety of possibilities and connections between items is very nice.
- Some features within the knowledge database could improve. Such as layout possibilities, inserting images (quite difficult), search possibilities (does not search for half words for example).
- We would like to have more flexibility within the system. For example, we would like to be able to determine which items are obliged within the reservation module.
- The possibility for more 'open' courses at TOPdesk would be nice. I would like to follow some courses, but most are for a team internally. I'm alas alone.
- We have yet to fill the knowledge database and have not yet experienced the benefits.
TOPdesk Feature Ratings
Organize and prioritize service tickets
ITSM collaboration and documentation
ITSM reports and dashboards
Asset management dashboard
Policy and contract enforcement
Change requests repository