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TOPdesk Review: "A good product & professional people"
https://www.trustradius.com/it-service-management-itsmTOPdeskUnspecified8208101
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July 13, 2018

TOPdesk Review: "A good product & professional people"

Score 9 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with TOPdesk

Topdesk is used by the Managed Services department of our organization. Our clients use Topdesk to register their incidents & changes. Our business is Microsoft Office 365 & Azure.
100 - IT Service Management, Functional consultant, Support Engineers,
  • Dashboards, it is possible to create all kind of dashboards in Topdesk, that help us to improve our services
  • Self Service Portal, the Self Service Portal is very user friendly. We don't even need manuals for our customers.
  • Monitoring, it's very easy to monitor all tickets & changes from all our customers. With one click you can see the status overview
  • More detailed financial reports
  • Better Service management
  • Increased efficiency
  • More Self Service
We've chosen to work with Topdesk because of the dashboards, Change Process & monitoring features.
The implementation went very smoothly and the account management takes our requests very seriously.
Overall we are happy with the collaboration with Topdesk at all levels
We've decided to switch to Topdesk which helps us to professionalize our Services to our customers.

TOPdesk Feature Ratings

Organize and prioritize service tickets
10
Expert directory
10
Service restoration
Not Rated
Self-service tools
10
Subscription-based notifications
10
ITSM collaboration and documentation
9
ITSM reports and dashboards
9
Configuration mangement
Not Rated
Asset management dashboard
Not Rated
Policy and contract enforcement
9
Change requests repository
9
Change calendar
Not Rated
Service-level management
9