A good product & professional people
July 13, 2018
A good product & professional people
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with TOPdesk
Topdesk is used by the Managed Services department of our organization. Our clients use Topdesk to register their incidents & changes. Our business is Microsoft Office 365 & Azure.
100 - IT Service Management, Functional consultant, Support Engineers,
- Dashboards, it is possible to create all kind of dashboards in Topdesk, that help us to improve our services
- Self Service Portal, the Self Service Portal is very user friendly. We don't even need manuals for our customers.
- Monitoring, it's very easy to monitor all tickets & changes from all our customers. With one click you can see the status overview
- More detailed financial reports
- Better Service management
- Increased efficiency
- More Self Service
We've chosen to work with Topdesk because of the dashboards, Change Process & monitoring features.