TrustRadius
TOPdesk Review 15 of 97
User Review: "Happy TOPdesk user"
https://www.trustradius.com/it-service-management-itsmTOPdeskUnspecified8207101
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July 09, 2018

User Review: "Happy TOPdesk user"

Score 8 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with TOPdesk

We use TOPdesk to register our customer issues, software builds and bugs.
  • Self service portal so customers can register their own issues
  • Automatic reply when registering, updating incidents and changes
  • Automatic mail import into TOPdesk
  • Using multiple mail server accounts when sending updates to customers. Now you can only use one email account with aliases.
  • Directly pasting pictures in incident comments without having to save them first.
  • Registration of spend time on incident and changes could be better.
  • Communication between our customers and colleagues is more efficient
  • We have more insight into the process cycle time
  • Administration of customers is central for all users of TOPdesk
TOPdesk is better and easier in use in every way.
Quick and helpful responses and very customer friendly
It makes registration, communication with customers so much easier

TOPdesk Feature Ratings

Organize and prioritize service tickets
9
Self-service tools
8
Configuration mangement
8
Asset management dashboard
Not Rated
Policy and contract enforcement
Not Rated
Change requests repository
8
Change calendar
8
Service-level management
8