User Review: "Happy TOPdesk user"https://www.trustradius.com/it-service-management-itsmTOPdeskUnspecified82071012018-07-09T19:23:59.080Z
Overall Satisfaction with TOPdesk
We use TOPdesk to register our customer issues, software builds and bugs.
- Self service portal so customers can register their own issues
- Automatic reply when registering, updating incidents and changes
- Automatic mail import into TOPdesk
- Using multiple mail server accounts when sending updates to customers. Now you can only use one email account with aliases.
- Directly pasting pictures in incident comments without having to save them first.
- Registration of spend time on incident and changes could be better.
- Communication between our customers and colleagues is more efficient
- We have more insight into the process cycle time
- Administration of customers is central for all users of TOPdesk