Review of TOPdesk
July 09, 2018

Review of TOPdesk

Dana Matthes | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TOPdesk

Our company uses TOPdesk as a signaling system and a knowledge database. IT as well as facilities colleagues use it as a signaling system. All colleagues can use it as a knowledge database and they can also make mention of problems or requests.
150 - We have not yet gatherd this information.

Pros

  • The signaling system is outstanding. Everybody can work with it. It is clear and easy to use. Information can never be lost.
  • The new knowledge system works really well. Colleagues are able to search for items. The connections between several items make it all easier.
  • The variety of possibilities and connections between items is very nice.

Cons

  • Some features within the knowledge database could improve. Such as layout possibilities, inserting images (quite difficult), search possibilities (does not search for half words for example).
  • We would like to have more flexibility within the system. For example, we would like to be able to determine which items are obliged within the reservation module.
  • The possibility for more 'open' courses at TOPdesk would be nice. I would like to follow some courses, but most are for a team internally. I'm alas alone.
  • We have yet to fill the knowledge database and have not yet experienced the benefits.
I've not yet experienced much, but the support I have experienced was very good.

TOPdesk Feature Ratings

Incident and problem management
7.3
Organize and prioritize service tickets
8
Expert directory
6
Service restoration
7
Self-service tools
8
Subscription-based notifications
8
ITSM collaboration and documentation
7
ITSM reports and dashboards
7
ITSM asset management
7.3
Configuration mangement
7
Asset management dashboard
7
Policy and contract enforcement
8
Change management
8.0
Change requests repository
8
Change calendar
8
Service-level management
8

Comments

  • Victor van der Vring | TrustRadius Reviewer
    Victor van der Vring
    commented 8 years ago
    Hi Dana. Thanks for your review! We would love to hear what kind of open courses would benefit you to see how we can help out. Please feel free to contact your account manager about this. I will send you some information by email as well concerning our (free) upcomming Back2School-sessions this summer. Victor van der Vring TOPdesk Quality Assurance

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