TOPdesk
July 17, 2018

TOPdesk

Emin Sahin | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with TOPdesk

TOPdesk is used by the IT department, to register and manage incoming help desk calls. As an add-on, TOPdesk is also being used for inventory management.
5 - IT service management

Pros

  • Inventory Management
  • User information
  • User management

Cons

  • Nothing [needs improvement]
  • Increased efficiency
Support is quick and the expert levels are high
Wel suited: inventory management
Less appropiate: project management

TOPdesk Feature Ratings

Incident and problem management
7.3
Organize and prioritize service tickets
8
Expert directory
7
Service restoration
7
Self-service tools
8
Subscription-based notifications
6
ITSM collaboration and documentation
8
ITSM reports and dashboards
7
ITSM asset management
7.7
Configuration mangement
7
Asset management dashboard
8
Policy and contract enforcement
8
Change management
7.0
Change requests repository
7
Change calendar
7
Service-level management
7

Comments

  • Victor van der Vring | TrustRadius Reviewer
    Victor van der Vring
    commented 8 years ago
    Thank you for your review! In case you find things to improve later on do let us know. Victor van der Vring TOPdesk Quality Assurance

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