TOPdesk helps to organise your IT department
Pieterjan vanderWerf | TrustRadius Reviewer
August 30, 2018

TOPdesk helps to organise your IT department

Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with TOPdesk

TOPdesk is used within the organisation as SPOC for IT related problems and questions.
700 - The Service Desk of the IT department uses TOPdesk for registration of problems and questions and as a workflow for IT changes. It is also used as a CMDB-tool. We use it also for facturation purposes.
  • It is a easy to use tool, with many out of the box standard utilities which help defining the IT process.
  • The CMDB module is a great way of keeping sight of hardware en software. We use it for creating reports and keeping track of our items.
  • The change process is very comprehensive and can be used for different types of workflows.
  • For us the change module is to comprehensive, and we use it only in a light form.
  • A good SPOC, easy to use for customers.
  • Creating IT processes and workflows.
  • A good tool for dispatching and tracking calls.
The support is very good, from implementing to adopting. The consultant who helped us had a good view of our organisation and could translate it into a good working tool. Over the years we had good support, for example with the creation of standard forms for billing.
Also the change of contract was very well and customer friendly.
If you want a easy to use IT service tool, this is it. The TOPdesk consultant can translate wishes into a good working process. Adaptions are easy to make. Also the Self Service Portal is easy to configure and easy to use and helps creating a good workflow for services. Perhaps it is less appropriate in non-IT departments.

TOPdesk Feature Ratings

Organize and prioritize service tickets
Expert directory
Service restoration
Self-service tools
ITSM collaboration and documentation
ITSM reports and dashboards
Configuration mangement
Asset management dashboard
Change requests repository
Change calendar
Service-level management