TOPdesk Review: "Great stuff!"https://www.trustradius.com/it-service-management-itsmTOPdeskUnspecified82071012018-10-30T18:49:58.894Z
Overall Satisfaction with TOPdesk
Whole organization uses it. Addresses all application questions about use, errors and malfunctions.
- Positive: Service level is higher
- Positive: Self service is higher, fewer employees at the service desk (because of fewer phone calls)
- Positive: Fast activation for external vendors (emailing about the problem is easier than calling.) So, less effort to make these calls.
TOPdesk Feature Ratings
Organize and prioritize service tickets
ITSM collaboration and documentation
ITSM reports and dashboards
Asset management dashboard
Policy and contract enforcement
Change requests repository