Great stuff!
October 30, 2018
Great stuff!
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with TOPdesk
Whole organization uses it. Addresses all application questions about use, errors and malfunctions.
400 - All the Business
Lawyers, management, IT, facilities
Lawyers, management, IT, facilities
- Registering incidents (quick and complete)
- Monitoring status incidents
- Reports and overviews of incidents (for management)
- Sometimes hard to find incidents and other items, also regarding to the configuration
- Complicated menu structure
- Hard to understand the process flow
- Positive: Service level is higher
- Positive: Self service is higher, fewer employees at the service desk (because of fewer phone calls)
- Positive: Fast activation for external vendors (emailing about the problem is easier than calling.) So, less effort to make these calls.