TrustRadius
TOPdesk Review 6 of 97
TOPdesk Review: "Great stuff!"
https://www.trustradius.com/it-service-management-itsmTOPdeskUnspecified8207101
Dennis Schanschort profile photo
October 30, 2018

TOPdesk Review: "Great stuff!"

Score 8 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with TOPdesk

Whole organization uses it. Addresses all application questions about use, errors and malfunctions.
400 - All the Business
Lawyers, management, IT, facilities
  • Registering incidents (quick and complete)
  • Monitoring status incidents
  • Reports and overviews of incidents (for management)
  • Sometimes hard to find incidents and other items, also regarding to the configuration
  • Complicated menu structure
  • Hard to understand the process flow
  • Positive: Service level is higher
  • Positive: Self service is higher, fewer employees at the service desk (because of fewer phone calls)
  • Positive: Fast activation for external vendors (emailing about the problem is easier than calling.) So, less effort to make these calls.
Not really need for support
Suited for registering incidents, and for status control complicated processes.

TOPdesk Feature Ratings

Organize and prioritize service tickets
10
Expert directory
8
Service restoration
7
Self-service tools
7
Subscription-based notifications
6
ITSM collaboration and documentation
6
ITSM reports and dashboards
Not Rated
Configuration mangement
6
Asset management dashboard
6
Policy and contract enforcement
6
Change requests repository
6
Service-level management
6