Review: "TOPdesk a TOP application for ITSM processes"https://www.trustradius.com/it-service-management-itsmTOPdeskUnspecified82071012018-11-14T16:55:37.874Z
Overall Satisfaction with TOPdesk
We use TOPdesk for our whole organization. We use it for incident management, configuration management, and contract management. It helps us to know our contracts with our suppliers, but also the contracts when we are the supplier. We follow up on all incidents and by doing this we have a good picture of our assets.
- Incident management and following up. The knowledge base is very helpful for us to look back to previous issues and to know what the solution was.
- We like the plan board so much - it is easy and native.
- Contract management is helpful for us to know when contracts are ending and with the e-mail warning, we are able to extend the contract before the contract is overdue.
- Sometimes the interface is a bit confusing as there are parts in ettings management and other parts in the module management.
- Here in Rwanda internet is not stable, so when there is a short hick-up the connection has been lost and will not come back automatically
- Positive; insight on issues and faster resolution
- Cost reduction
- More revenue as we extend our contracts and track payments better
- I'm very happy with the service of TOPdesk.
- I've been using it already from almost the start of the application.
- Even now in Rwanda, the support is great. Fast and trustable.
TOPdesk Feature Ratings
Organize and prioritize service tickets
ITSM collaboration and documentation
ITSM reports and dashboards
Asset management dashboard
Policy and contract enforcement