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TOPdesk Review 5 of 97
Review: "TOPdesk a TOP application for ITSM processes"
https://www.trustradius.com/it-service-management-itsmTOPdeskUnspecified8207101
Martin 't Hart profile photo
November 14, 2018

Review: "TOPdesk a TOP application for ITSM processes"

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with TOPdesk

We use TOPdesk for our whole organization. We use it for incident management, configuration management, and contract management. It helps us to know our contracts with our suppliers, but also the contracts when we are the supplier. We follow up on all incidents and by doing this we have a good picture of our assets.
3 - IT and Finance / facilities management
  • Incident management and following up. The knowledge base is very helpful for us to look back to previous issues and to know what the solution was.
  • We like the plan board so much - it is easy and native.
  • Contract management is helpful for us to know when contracts are ending and with the e-mail warning, we are able to extend the contract before the contract is overdue.
  • Sometimes the interface is a bit confusing as there are parts in ettings management and other parts in the module management.
  • Here in Rwanda internet is not stable, so when there is a short hick-up the connection has been lost and will not come back automatically
  • Positive; insight on issues and faster resolution
  • Cost reduction
  • More revenue as we extend our contracts and track payments better
  • I'm very happy with the service of TOPdesk.
  • I've been using it already from almost the start of the application.
  • Even now in Rwanda, the support is great. Fast and trustable.
For me as an experienced user, I can use TOPdesk for many many things, so it is well suited for the whole ITSM process.

TOPdesk Feature Ratings

Organize and prioritize service tickets
10
Expert directory
9
Service restoration
9
Self-service tools
Not Rated
Subscription-based notifications
10
ITSM collaboration and documentation
9
ITSM reports and dashboards
8
Configuration mangement
9
Asset management dashboard
9
Policy and contract enforcement
9