TOPdesk Review: "Great tool for the bussines"https://www.trustradius.com/it-service-management-itsmTOPdeskUnspecified82071012018-11-26T17:38:02.239Z
Overall Satisfaction with TOPdesk
We use TOPdesk to support users, incident management, make use of operational task, recurring tasks, inventory management, CMDB, contract management and change management for different type of changes.
- Self Service Desk for endusers works fine. Information about our services is easy to present. We use forms to guide user input and present the info to the right operator.
- We use incident management, change management and operational managent (recurring activities). It is all presented in one tool. Dashbords can be better to give more overview but the current release is almost fine.
- Single Sign On with Azure AD works great!
- Topdesk offers a Kanban planning overview. Incident management uses the Kanban board. Change management does not. This is a big loss.
- New asset managent is not completed. Reports and selections on assets are not availible. Basic function I think.
- Contract managent version history is not always easy to understand.