TOPdesk Review: "Perfect tool for small and medium size businesses"https://www.trustradius.com/it-service-management-itsmTOPdeskUnspecified82071012018-12-02T23:55:04.594Z
Overall Satisfaction with TOPdesk
TOPdesk is used globally across the whole organization. It allows us to support the lifecycle of our IT services.
2000 - TOPDesk is used by the global IT organization as well as by the whole user-base.
- Ease of use: TOPdesk is straightforward and easy to use for both operators and users.
- Support: the support provided by TOPdesk is of high quality level. I have always been satisfied with support.
- Flexibility: TOPdesk is customizable enough to allow it to fit within your organisation.
- Security: it is not so easy to set up and maintain a different level of access to the actual data in TOPdesk.
- Reporting: Reports are not so flexible. The new Reporting API is allowing for more flexibility but still needs improvement and focus.
- Efficiency has increased considerably.
- Service quality has improved: less downtime, less escalations.
- Communication and collaboration has improved.
TOPdesk Feature Ratings
Organize and prioritize service tickets
ITSM collaboration and documentation
ITSM reports and dashboards
Asset management dashboard
Policy and contract enforcement
Change requests repository