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TOPdesk Review: "Perfect tool for small and medium size businesses"
https://www.trustradius.com/it-service-management-itsmTOPdeskUnspecified8207101
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December 02, 2018

TOPdesk Review: "Perfect tool for small and medium size businesses"

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with TOPdesk

TOPdesk is used globally across the whole organization. It allows us to support the lifecycle of our IT services.
2000 - TOPDesk is used by the global IT organization as well as by the whole user-base.
  • Ease of use: TOPdesk is straightforward and easy to use for both operators and users.
  • Support: the support provided by TOPdesk is of high quality level. I have always been satisfied with support.
  • Flexibility: TOPdesk is customizable enough to allow it to fit within your organisation.
  • Security: it is not so easy to set up and maintain a different level of access to the actual data in TOPdesk.
  • Reporting: Reports are not so flexible. The new Reporting API is allowing for more flexibility but still needs improvement and focus.
  • Efficiency has increased considerably.
  • Service quality has improved: less downtime, less escalations.
  • Communication and collaboration has improved.
TOPdesk adoption is extremely fast. It is easy to use and flexible enough to fit the organisation.
Top quality support and consultancy
I believe TOPdesk is perfect for small and medium size organizations.

TOPdesk Feature Ratings

Organize and prioritize service tickets
10
Expert directory
9
Service restoration
8
Self-service tools
9
Subscription-based notifications
5
ITSM collaboration and documentation
9
ITSM reports and dashboards
7
Configuration mangement
9
Asset management dashboard
9
Policy and contract enforcement
9
Change requests repository
10
Change calendar
10
Service-level management
9