Works very closely with us to fit our specific needs
September 23, 2021
Works very closely with us to fit our specific needs
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with TOPdesk
It is being used across most departments. We are doing ticket tracking (both request and problem reporting) for IT and accounting. We are keeping inventory and resource scheduling for all departments. It is also used for some project management.
50 - IT, Post Production, facilities management, accounting.
- Self-service portal customization.
- Inventory.
- Ticket management.
- Scheduling view - shows at most a week at a time.
- Reporting - can't select all the data points we want to filter or sort by.
- Vastly improved scheduling process.
- Improved our ticket completion rate.
Do you think TOPdesk delivers good value for the price?
Yes
Are you happy with TOPdesk's feature set?
Yes
Did TOPdesk live up to sales and marketing promises?
Yes
Did implementation of TOPdesk go as expected?
Yes
Would you buy TOPdesk again?
Yes