Great Company with good knowledge about servicemanagement

As a result of our changed workplace policy, we decided to expand our TOPdesk license with the workplace reservation module. To be able to use this module properly it was necessary to accelerate the planned switch from the enterprise version of TOPdesk to the SAAS version. We had help from a consultant with our migration to SAAS. He had a very broad knowledge and if he didn't know something he had a quick answer from a colleague. We also enjoyed the collaboration. Instead of setting everything up for us, he told us how to set it up. This also immediately increased the knowledge of the application managers.

Because the TOPdesk application is very much satisfying there is no need to select another application

Service and self-service are top priorities for our business. TOPdesk fits perfectly with this. The self-service part of the application, in particular, has developed considerably in recent years. The customer has a central position and can enrich his knowledge bij looking up articles. Suggestions of these articles are also shown when the customer wants to create notifications. This may help the customer faster. It is very easy to create these articles. Thanks to TOPdesk's modular structure we can set up the application to our wishes. Upscaling and downscaling of modules are also possible and easy to arrange. However, the module workplace reservation must be further developed. For example, the user interface, additional functionality, and also the link with MS Outlook can be much improved. The module New Asset management will eventually replace the module configuration management but needs further development