Item: TOPdesk
Rating: 8
Author: Peter van de Klundert

Use Cases and Deployment Scope

We use TOPdesk to record all our incidents in the IT department. We also record who, what has hardware, and what problems there are with this.

Pros and Cons

Clear
Fast input
Mail import possible

Reporting options

Return on Investment

Better insight into incidents
Users are helped faster
Knowledge sharing

An intern did research and price comparison for us. We made a choice based on that. I don't remember the alternative choice, except Capterra. We then started working with TOPdesk through our Cloud provider and then purchased the software ourselves. We have been working with TOPdesk for a number of years now to our complete satisfaction.

Support Rating

The transition to TOPdesk was quick and simple. The setup was done by TOPdesk and with short manuals, we were able to get the software up and running quickly and without a consultant.

Likelihood to Renew

We have everything in order and we are satisfied with TOPdesk. Why shouldn't we renew?

Key Insights

Do you think TOPdesk delivers good value for the price?

Yes

Are you happy with TOPdesk's feature set?

Yes

Did TOPdesk live up to sales and marketing promises?

Yes

Did implementation of TOPdesk go as expected?

Yes

Would you buy TOPdesk again?

Yes

Likelihood to Recommend

TOPdesk
has been a good choice for us to monitor our incidents. Too much knowledge was
in the heads of individuals and therefore difficult to access. By sharing our
knowledge via TOPdesk, we have a better overview of the ongoing problems on IT
matters, but we also share knowledge. The number of
incidents can also be measured and it is no longer just a feeling. Our hardware and faults on it are now also transparent and
measurable. For us, TOPdesk is great

Happy with TOPdesk

Overall Satisfaction with TOPdesk