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Great app
August 22, 2023

Great app

Tessa Volten | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with TOPdesk

We use TOPdesk as a ticketing and communication system for question and queries from our external customers.
10 - License desk - selling software and answering question about software packages.
  • Great app to divide tickets among our front office team
  • Complete log of all questions/answers we logged over the last years
  • Simple way to report on questions, requests and incidents
  • A way to automatically assign tickets to a back-up practitioner during holidays
  • TOPdesk improved our customer experience
We would like to implement more action sequences in the future and we are happy with the current state of the application, so we expect to renew TOPdesk.

Do you think TOPdesk delivers good value for the price?

Yes

Are you happy with TOPdesk's feature set?

Yes

Did TOPdesk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TOPdesk go as expected?

I wasn't involved with the implementation phase

Would you buy TOPdesk again?

Yes

Great as a ticketing system to divide tickets among your team.
Less appropriate for IT development teams.

TOPdesk Feature Ratings

Incident and problem management
8.5
Organize and prioritize service tickets
9
Expert directory
8
ITSM asset management ()
Not Rated
Change management ()
Not Rated