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Greatest job ever: TOPdesk administrator and do it all!!!
August 23, 2023

Greatest job ever: TOPdesk administrator and do it all!!!

Peter Voorthuijzen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TOPdesk

It is a standard version which fully is covering the jobs we need to do and manage. The modules are complete and continuesly updated.
1800 - Management, Inspectors, ICT engineers, office managers and employees
  • Incident management
  • Change management
  • Problem management
  • Assetmanagement
  • Create a form to update an asset directly, without opening the whole database of it
  • Protect the user from deleting a field which is in use in an asset template
  • When an installation is in the Dutch language it is hard to use an English manual because of names difference
  • More clearity where to get/do what
  • More and more teams are implemented into TOPdesk
  • We have to improve time on which incidents are open.
We want to integrate Jira but just started in looking to it
There is always an answer and it is mostly a honest one. No is also an answer if something is not (yet) possible. but user groups are very useful.
When we \got the possibility to go to SaaS than we are ready for all changes

Do you think TOPdesk delivers good value for the price?

Yes

Are you happy with TOPdesk's feature set?

Yes

Did TOPdesk live up to sales and marketing promises?

Yes

Did implementation of TOPdesk go as expected?

Yes

Would you buy TOPdesk again?

Yes

I think TOPdesk is fitting for our Gevernment organisation, to order items, ask questions, set up incidents when something id malfunctioning. And till now we doent heave impossibilities in daily work to implement inTOPdesk

TOPdesk Feature Ratings

Incident and problem management
9.7
Organize and prioritize service tickets
10
Expert directory
10
Service restoration
10
Self-service tools
10
Subscription-based notifications
10
ITSM collaboration and documentation
10
ITSM reports and dashboards
8
ITSM asset management
10.0
Configuration mangement
10
Asset management dashboard
10
Policy and contract enforcement
10
Change management
8.7
Change requests repository
10
Change calendar
6
Service-level management
10

Using TOPdesk

2 - Administrators. Me as senior and a new collegue as a coming senior
  • Asset managemant
  • Inci9dent management
  • Problem managemant
  • Assetmanagement was a big step fporward to forefill all our nmeeds
  • Not yet busy with right now but connections to other systems via API would be great