User review of TOPdesk
April 13, 2024
User review of TOPdesk
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with TOPdesk
We use TOPdesk to report problems in the hospital. Problems in ICT, the building itself, reporting things that are broken, reserve areas in the hospital, etc. Everyone can report, but mostly the nurses and doctor’s assistants are the ones to report. We also used it to report problems when we were implementing the newest version of HiX.
- If we work in the evening or at night you can still report a problem instead of asking someone in the daytime to fix it.
- It was a good way to report problems when we were implementing HiX.
- It’s quicker than a call.
- It would be nice if my personal information/data was already filled in when I am logged in.
- Files are sometimes too big to upload.
- In every shift, you can report and there will be an action the next day as well as if you do not work that day.
We are a new hospital, so we haven’t used anything else before.
Do you think TOPdesk delivers good value for the price?
Not sure
Are you happy with TOPdesk's feature set?
Yes
Did TOPdesk live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of TOPdesk go as expected?
I wasn't involved with the implementation phase
Would you buy TOPdesk again?
Yes