Item: TOPdesk
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

We use TOPdesk for reporting problems with ICT, problems with the building, products that no longer work well, or making reservations for rooms for consultations. Everyone can make these reports but mostly the nurses or the doctors’s assistants will do this. Recently, we have used TOPdesk a lot with the implementation of our new EPD.

Pros and Cons

It’s easy to report something.
It’s quicker than a call.
You can make a report at any moment you want.

Let the data be filled in when you're logged in.
Make it easier to attach bigger documents.

Likelihood to Renew

Likely because it’s working really well for us.

Key Insights

Do you think TOPdesk delivers good value for the price?

Not sure

Are you happy with TOPdesk's feature set?

Yes

Did TOPdesk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TOPdesk go as expected?

I wasn't involved with the implementation phase

Would you buy TOPdesk again?

Yes

Likelihood to Recommend

When implementing our new EPD, we used TOPdesk a lot. It was easy to use and it was clear how to use it when you needed to fill in the information. Sometimes, it’s not so clear where you leave your information, but that’s maybe a point of improvement.

User review of TOPdesk

Overall Satisfaction with TOPdesk