Great Support tool
December 31, 2024

Great Support tool

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with TOPdesk

We use TOPdesk to support our colleagues. We can record all resources and link them to the appropriate call

Pros

  • SSP
  • Call Management
  • Changemanegement
  • Manage assets

Cons

  • Forms functionality is not complete
  • Builtin AI functionality
  • Searching in asset management is limited
  • Do more with less capacity
  • Image
  • Userfriendly
The contact with Support is good. They are very knowledgeable about the product and really make an effort to come up with a good solution.
TOPdesk still needs some improvements. Updates come out regularly.

Do you think TOPdesk delivers good value for the price?

Yes

Are you happy with TOPdesk's feature set?

Yes

Did TOPdesk live up to sales and marketing promises?

Yes

Did implementation of TOPdesk go as expected?

Yes

Would you buy TOPdesk again?

Yes

Handling calls is easy and quite comprehensive. The change management module is valuable and supports well in ongoing business processes. However, you do need action sequences to make it a well-running process.

TOPdesk Feature Ratings

Incident and problem management
7.6
Organize and prioritize service tickets
9
Expert directory
7
Service restoration
7
Self-service tools
8
Subscription-based notifications
7
ITSM asset management
8.0
Configuration mangement
8
Change management
8.0
Change requests repository
8

Comments

  • Victor van der Vring | TrustRadius Reviewer
    Victor van der Vring
    (Vendor Representative) commented a year ago
    Thank you for taking the time to write your review. We really appreciate it! Best regards, Team TOPdesk

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