TOPdesk review
December 31, 2024

TOPdesk review

Mark Huppertz | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with TOPdesk

We use TOPdesk for registration of changes and issues.

Pros

  • Registration of incidents
  • Registration of changes and the process
  • Actions

Cons

  • Forms designer. The forms designer is very simple.
  • effectiveness
difficult to explain because I have not used Servicenow
Service desk Topdesk is fast and very friendly. Respond quickly with a solution
Topdesk is user-friendly. Fast service desk.

Do you think TOPdesk delivers good value for the price?

Yes

Are you happy with TOPdesk's feature set?

Yes

Did TOPdesk live up to sales and marketing promises?

Yes

Did implementation of TOPdesk go as expected?

Yes

Would you buy TOPdesk again?

Yes

Help from consultants is very good. Building action sequences for the connection between youforce and TOPdesk

TOPdesk Feature Ratings

Incident and problem management
8.3
Organize and prioritize service tickets
9
Expert directory
8
Service restoration
9
Self-service tools
8
Subscription-based notifications
8
ITSM collaboration and documentation
8
ITSM reports and dashboards
8
ITSM asset management
8.0
Configuration mangement
8
Asset management dashboard
8
Policy and contract enforcement
8
Change management
8.3
Change requests repository
8
Change calendar
9
Service-level management
8

Comments

  • Victor van der Vring | TrustRadius Reviewer
    Victor van der Vring
    (Vendor Representative) commented a year ago
    Hey Mark. We're very happy to read about your positive experiences with our product and people. Thank you for taking the time to share this here. Much appreciated! Best regards, Team TOPdesk

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