TOPdesk is a great tooling
April 28, 2025

TOPdesk is a great tooling

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with TOPdesk

As an IT partner for various companies in the SME segment, it is necessary to record this in a user-friendly system. TOPdesk helps us enormously with the streamlining of incidents and changes.

Pros

  • management of Changes
  • Incidentmanagement

Cons

  • Search in actionmanagement
  • Sinds we use TOPdesk we are starting monitoring of the Service Level
The contact with the support team I had was pleasant, they were able to help me quickly and easily.

We are not planning to use another tool at the moment.

Do you think TOPdesk delivers good value for the price?

Not sure

Are you happy with TOPdesk's feature set?

Yes

Did TOPdesk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TOPdesk go as expected?

Yes

Would you buy TOPdesk again?

Yes

It completely depends on what the colleague's question will be whether I find TOPdesk suitable. We only use a small part of it ourselves.

TOPdesk Feature Ratings

Incident and problem management
7.7
Organize and prioritize service tickets
9
Expert directory
8
Service restoration
8
Self-service tools
7
Subscription-based notifications
8
ITSM collaboration and documentation
7
ITSM reports and dashboards
7
ITSM asset management ()
Not Rated
Change management
8.0
Change requests repository
8
Service-level management
8

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