Review
April 28, 2025

Review

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with TOPdesk

TOPdesk is our ITSM tool, with asset management, change management and incident management included

Pros

  • Integration with other solutions
  • Possibilities to improve
  • Self Service Portal

Cons

  • Renewal of Self Service Portal
  • Lower the amount of possibilities
  • Appearence
  • Self service
  • Asset management
  • Knowledge items
The organisation was already using TOPdesk, but i used Jira before.
Good. good knowledge and clear communications
We still need to improve certain flows and other areas, but with the possibilities within TOPdesk this can be achieved

Do you think TOPdesk delivers good value for the price?

Not sure

Are you happy with TOPdesk's feature set?

Yes

Did TOPdesk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TOPdesk go as expected?

I wasn't involved with the implementation phase

Would you buy TOPdesk again?

Yes

in small organisations it is a nice/good tool for everything a organisation needs.
But for bigger organisations the amount of possibilities can be a bit to much and therefore it will be to big to control

TOPdesk Feature Ratings

Incident and problem management
7.3
Organize and prioritize service tickets
7
Expert directory
7
Service restoration
8
Self-service tools
8
Subscription-based notifications
7
ITSM collaboration and documentation
7
ITSM reports and dashboards
7
ITSM asset management
6.7
Configuration mangement
7
Asset management dashboard
6
Policy and contract enforcement
7
Change management
6.3
Change requests repository
6
Change calendar
6
Service-level management
7

Comments

  • Victor van der Vring | TrustRadius Reviewer
    Victor van der Vring
    (Vendor Representative) commented 3 months ago
    Thank you for taking the time to write this review. This is much appreciated Best regards Team TOPdesk

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